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These terms set out how your account on rich11bd works — what we expect from you and what you can expect from us. Access and eligibility depend on your local law and eligible regions; read through before you open or continue using an account.
By creating or continuing to use a rich11bd account, you confirm that you have read and accepted these terms in full. They apply to every action taken under your account — browsing the lobby, placing bets, funding via Nagad, Upay or Bank Transfer, and requesting any withdrawal back to the same wallet. We may update these terms when our services change or when applicable rules require it. When that happens, we will note the revision date at the top of this page; continued use after that date means you accept the updated version. If you do not agree, you should stop using the account and reach out to our support team to close it. Your rights and obligations under these terms are personal to you — accounts cannot be shared, sold or transferred to another person. Any breach of that condition may result in account suspension while we review the situation. Payments processed through Nagad, Upay or Bank Transfer are subject to the transaction limits and verification steps shown inside your account wallet at the time of the transaction. We do not set those rails' own limits — those are governed by the payment provider directly. Where local law restricts access, these terms do not override that restriction.
Funding via Nagad is subject to the limits shown in your account wallet. Verify your Nagad number matches the one registered to your account before submitting a transaction.
Upay transfers are processed under the terms of your Upay account. rich11bd records the transaction reference shown at completion; keep that reference for any dispute.
Bank Transfer deposits require the exact reference code shown on the deposit screen. Transfers without the correct reference may be delayed pending manual matching.
These terms cover the full scope of your relationship with rich11bd — from the moment you register an account to the point you withdraw. Below is a clear breakdown of what falls inside and outside this policy, so you know exactly where the terms start and stop.
Logging in, managing your profile, updating wallet details and reviewing transaction history are all governed by these terms. Any restriction placed on your account due to a breach applies from the moment we notify you.
Deposits and withdrawals made through Nagad, Upay or Bank Transfer fall inside this policy. We record each transaction on your account; the record shown in your wallet history is the reference point for any query.
Game content in the lobby — including titles from CQ9, Habanero and Pragmatic Play — is subject to each studio's own fair-play rules. We host and present that content; the underlying game mechanics are set by the provider.
Payment providers, mobile wallet operators and network carriers operate under their own terms. rich11bd is not responsible for delays or errors that originate on the provider's side; contact them directly for issues at their end.
You have clear, practical rights when it comes to your account data and activity on rich11bd. You can review your full transaction history at any time from the wallet section after login — every deposit and withdrawal is listed with a date, amount and reference. If any personal detail on your account is out of date or incorrect, you can update it directly in your account settings; for fields that are locked after verification, contact support with proof of the correct information. Questions about a specific charge, a held withdrawal or a policy decision on your account can be raised via the live chat or email routes listed on our contact page. We aim to respond with a substantive answer, not a holding reply. Where a decision about your account has been made under these terms, you may ask us to explain the basis for it in writing — send that request through the same support channels.
Open your wallet history after login to see every transaction. The date, reference and amount are all shown there; no additional request is needed to access that data.
Update unlocked fields in account settings directly. For verified fields that need changing, submit a correction request through support with supporting documentation.
Use live chat or email to ask about any policy decision affecting your account. We will provide a written explanation of the basis for decisions made under these terms.
If your account is suspended or restricted, contact support to understand the reason. Where the restriction was applied in error, we will reverse it after review.
If something in these terms is unclear, or if a decision has been applied to your account that you want to query, we have three direct ways to get in touch. Use whichever channel suits you — details below.
Open live chat from any page after login. This is the fastest route for account and payment queries covered by these terms.
Send a written query to our support email address shown on the contact page. Include your account reference and the specific term or transaction you are asking about.
The current status of your account — wallet balance, transaction history, verification status — is shown in your account dashboard after login. Check there first before raising a query.
We keep your account data only for as long as it is needed to operate your account and meet any applicable record-keeping requirements in your eligible region. When you close your account, we follow the retention schedule set out in our privacy notice — data is not kept indefinitely. Access and eligibility on rich11bd depend on your local law and eligible region; these practices do not override any legal restriction that applies to you.
Account data — including wallet details linked to Nagad, Upay or Bank Transfer — is held only for operational and compliance purposes. We do not sell or share it with unrelated third parties.
We use session cookies to keep you logged in across pages. Turning off cookies in your browser may interrupt your session; the scope of our cookie use is detailed in our cookie notice.
You are responsible for keeping your login credentials private. If you believe your account has been accessed without your permission, contact support immediately so we can place a temporary hold.
When these terms are updated, the revision date changes at the top of this page. To request a copy of a previous version or ask about a specific change, contact us via email or live chat.
These are the questions we hear most often about how our terms apply to accounts, payments and access in Bangladesh.
Yes. Every deposit or withdrawal processed through Nagad, Upay or Bank Transfer falls under these terms. The transaction limits and verification steps shown in your account wallet at the time of the transaction also apply; those figures are set by the payment provider, not by us.
You can ask us to explain any account decision in writing. Send a query through live chat or email, include your account reference, and state which decision you are asking about. We will provide a written basis for the decision and, where an error occurred, correct it promptly.
No. Your account is personal to you and cannot be shared, sold or transferred. If we find that an account is being used by more than one person, we may suspend it while we review the situation under these terms.
We update the revision date at the top of this page whenever the terms change. Continuing to use your account after that date means you accept the updated version. If you have questions about a specific change, contact support via email or live chat.
Access and eligibility depend on your local law and eligible region. These terms do not override any legal restriction that applies to you. If you are unsure whether access is available in your location, review the applicable local rules before continuing.
Unlocked fields can be updated directly in account settings after login. For fields that are locked after verification — such as your registered mobile number — submit a correction request through support with documentation showing the correct information.