rich11bd Privacy Policy: How We Handle Your Account Data
This policy explains what data rich11bd collects when you create an account, fund it through Nagad, Upay, or Bank Transfer, and use our lobby — and how we protect and manage that data. Access to our platform depends on your local law and eligible regions; this policy applies to all accounts regardless of how you reach us.
Account data handled with care
Nagad, Upay, Bank Transfer context
Your rights are clearly set out
Contact us to review or correct data
POLICY POSTURE
What Data We Collect and Why
When you open an account with us, we collect the details you provide during registration — your name, contact information, and the credentials you set for login. When you add funds using Nagad, Upay, or Bank Transfer, we record transaction references tied to your account wallet. We do not store your full payment credentials; only the reference identifiers that let us match a transaction to your account. We also collect information about how you navigate our platform — which game categories you open, how often you return, and the device type you use. This helps us keep the catalog layout functional and the account wallet accurate across sessions. We collect this through standard server logs and session tracking, not through third-party ad networks injected into the lobby. All data we hold is used for account management, transaction verification, and improving how the platform works for you. We do not sell your personal data to third parties. Where we share data — for example, with payment processors handling Nagad or Bank Transfer requests — that sharing is limited to what is necessary to complete the transaction. Your data is stored as long as your account is active or as required by applicable rules in your eligible region. You may request deletion at any time through our support channel.
Nagad
Transaction references for Nagad deposits are tied to your account wallet record, not stored as raw payment credentials.
Upay
Upay transaction IDs are logged to reconcile your account balance. We do not retain card or wallet login details.
Bank Transfer
Bank Transfer references are matched to your account for verification and retained as long as your account remains active.
POLICY COVERAGE
Where This Policy Applies and What It Covers
This policy covers data collected and processed directly by rich11bd. It does not extend to third-party services you reach from our platform, and it does not override your rights under local law. Below is a clear breakdown of what falls inside and outside its scope.
Account Access
Data you submit when you register, log in, or update your account details — including email, contact number, and wallet identifiers linked to Nagad, Upay, or Bank Transfer — is fully within this policy's scope.
Transactions
Payment references and wallet transaction records generated when you deposit or withdraw through our supported payment rails are covered here. We hold only what is necessary to verify and reconcile your balance.
Site Content and Navigation
Session data about how you move through the catalog — which game categories you open, your device type, and session duration — is collected and governed by this policy. Game results or outcomes are not personal data under this policy.
Third-Party Services
Payment processors, game content studios, and any external links you follow from our platform operate under their own privacy terms. Our policy does not bind or describe those third parties; check their own published terms directly.
ACTIONS YOU CAN TAKE
Your Practical Rights Under This Policy
You have several real, actionable rights over the data we hold on your account. You can ask us what data we hold, request corrections if something is wrong, and ask us to delete your account data where that is permitted under applicable rules in your eligible region. None of these actions require you to contact a third party — all requests go through our support channel directly. To review the data tied to your account, log in and open the account settings page; transaction history and wallet records are visible there without needing to contact us. If you find an error in your registered details — an incorrect contact number or email — you can update most fields directly in account settings. For data that cannot be changed through the settings page, send a correction request to our support team with your account reference number. We will confirm receipt and aim to respond within the timeframe set out in your eligible region's applicable rules.
Review Your Records
Log in and open account settings to see transaction history, wallet balances, and registered contact details. No support request is needed for standard record review.
Correct Account Details
Update your email or contact number directly in account settings. For fields that are locked, send a request to support with your account reference and the corrected information.
Raise a Data Question
If you are unsure what data we hold or how a specific record was created, contact our support team. Include your account reference so we can locate the right records quickly.
Request Deletion
You may request account and data deletion at any time. We process these requests in line with the rules that apply to your eligible region. Some transaction records may be retained as required by applicable local rules.
REACH OUR TEAM
How to Contact Us About This Policy
If you have a question about how we use your data, want to correct something on your account, or need to raise a concern about a specific record, our support team handles all privacy-related requests. Use the channel that works for your device — all routes connect to the same team.
Live Chat
Open the live chat icon inside your account dashboard to reach the support team directly. Describe your data question clearly and include your account reference number.
Email Support
Send your privacy request to the support email address listed in your account settings page. Include your registered contact number so we can verify the account before responding.
Account Dashboard
Many data queries can be resolved without contacting us at all. Log in, open account settings, and review the transaction and contact records already visible there.
DATA HANDLING PRACTICES
How We Protect and Manage Your Data
We maintain specific practices for each area of data handling so that your information stays accurate and accessible to you while remaining protected from unauthorised access. These are not aspirational statements — they describe how the account and payment systems actually work.
Cookies and Session Tracking
We use session cookies to keep you logged in across pages and to remember your catalog position. These are functional cookies, not advertising trackers. You can clear them through your browser settings; doing so will end your current session and you will need to log in again.
Account Security
Your login credentials are stored in hashed form — we cannot read your password. If you suspect unauthorised access, change your password immediately through account settings and contact support using the email address registered to your account.
Data Retention
We retain your account data while your account is active and for the period required by rules applicable to your eligible region. Transaction records linked to Nagad, Upay, or Bank Transfer deposits are kept for reconciliation purposes. You may request a full deletion review through support.
Policy Update Notices
When this policy changes, we update the version date at the top of this page and may notify you through the email address on your account. The current version is always the one shown here. If you disagree with a change, you may contact support to discuss your options before the change takes effect.
POLICY QUESTIONS
Privacy Policy Questions Answered
These are the questions we get most often about how we handle your account data. If your question is not here, use the support contact routes listed above.
What personal data does rich11bd collect when I register?
We collect your name, contact number, email address, and the login credentials you set. If you fund your account via Nagad, Upay, or Bank Transfer, we also log the transaction reference tied to that deposit. We do not collect or store your full payment account credentials.
Can I see all the data held on my account?
Yes. Log in and open the account settings page — your registered contact details, wallet balance, and transaction history are visible there. If you need a broader data record, contact our support team with your account reference and we will assist.
Does rich11bd share my data with anyone?
We share data only where necessary to process your request — for example, passing a transaction reference to the payment processor handling your Nagad or Bank Transfer deposit. We do not sell your data or share it with advertising networks.
How do I correct wrong information on my account?
Most fields can be updated directly in account settings after you log in. For locked fields such as your registered name, contact support with your account reference and the correct details. We will verify your identity before making the change.
How long does rich11bd keep my account data?
We keep your data while your account is active and for the period required by applicable rules in your eligible region. Transaction records — including Nagad and Upay deposit references — may be retained for reconciliation. Contact support to request a full deletion review.
What happens to my data if I close my account?
When you close your account, we begin the deletion process for personal data we are not required to retain. Some transaction records may be kept for the period required under rules applicable to your eligible region. You will receive confirmation through your registered email once deletion is complete.
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